Refund & Cancellation Policy
Last updated: 17 August 20261. Recurring / Weekly Billing
Where you subscribe to a weekly (or other recurring) billing plan through the Website, your payment method will be charged automatically each billing cycle via our payment gateway partner (Razorpay) until you cancel the subscription. You will be able to see the plan amount and frequency before you subscribe.
2. How to Cancel
You may cancel a recurring subscription at any time by emailing capgandco@yahoo.com or calling 9492492970 / 9490549793 with your registered company name and payment reference. Cancellation takes effect from the next billing cycle; no charge will be made after cancellation is confirmed. Amounts already billed for the current cycle are not refunded for the days already elapsed in that cycle.
3. Refund Eligibility
Refunds may be considered in the following cases:
- A duplicate or accidental payment made in error.
- A payment charged after a subscription was already cancelled or after the cancellation request was received.
- A technical error resulting in an incorrect amount being charged.
Fees for professional work already performed or in progress at the time of a cancellation request are not eligible for refund.
4. How to Request a Refund
Send your refund request to capgandco@yahoo.com with your company name, the Razorpay payment ID/reference, the date and amount of the payment, and the reason for the request.
5. Processing Time
Approved refunds are processed to the original payment method within 5–7 business days. The time for the amount to reflect in your account may vary depending on your bank or card issuer.
6. Contact Us
For any billing, cancellation, or refund query, contact us at capgandco@yahoo.com or 9492492970 / 9490549793.
